E-mail
Information to help you set up your e-mail accounts to send and receive e-mail through your hosting account using the popular cPanel hosting control panel.
How To Create An E-mail Account in cPanel
- Log in to your cPanel account at http://yourdomain.com/cpanel using your cPanel username and password.
- In the "E-mail Management Tools" section, click "Add/Remove E-mail Accounts."
- Click "Add Account."
- Enter the mailbox name that you want to create (e.g., sue, bill, sales, support, service, etc. Do not enter the full e-mail address, just the part before the @ symbol.
- Enter a password for the account.
- Enter a mailbox size quota if you want the account to have a quota. Leaving the quote at "Unlimited" means that there is no specific size limit on that account, but remember that your e-mail account files do count against the total disk space allotted to your hosting account.
- Click the "Create" button.
After you create the account, you'll need to set up the mail account in your e-mail program. First take note of the settings you'll need to know:
Mail Settings for Your E-mail Program
Website hosting that includes cPanel follows a standard configuration for your e-mail settings.
- The mail server for both pop (incoming) and smtp (outgoing) mail is:
mail.yourdomain.com
That means that:
In the box for POP (incoming) mail, you'll enter mail.yourdomain.com
And in the box for SMTP (outgoing) mail, you'll also enter mail.yourdomain.com
Follow these links to find out how to set up your e-mail in Microsoft's Outlook or Outlook Express:
Mail Troubleshooting
The following e-mail troubleshooting answers are for hosting packages that include cPanel hosting management software.
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Why am I unable to send mail?
Many ISPs turn off "relaying." This means that they only let logged in registered users of their system send e-mail out. This is a good thing, as it helps cut down on spam.
But it means that your ISP is not permitting you to use your domain's mail server for outgoing mail. This is not a problem. The simple solution is to use your ISP's mail server for your outgoing mail. You should still use your site's mail server for incoming (pop) mail, so that you receive all mail sent to you at your domain e-mail address.
You set your return address in your e-mail program to the e-mail address of your account. This doesn't affect your incoming or outgoing mail settings, it merely governs what appears in the "From" address part of the e-mails that you send out.
So your mail settings will be something like this:
For pop (incoming) mail: mail.yourdomain.com
For smtp (outgoing) mail: smtp.yourisp.com
Your ISP's mail server may use any of several variations:
- smtp.yourisp.com
- mail.yourisp.com
- outgoing.yourisp.com
You should check with your ISP for the exact format to use for their mail server for outgoing mail.
- I am an experienced user. Just give me the barebones info I need to know to set up my e-mail client
You got it.
POP3: mail.yourdomain.com
SMTP: mail.yourdomain.com
Account logon: Use the full e-mail address: user@yourdomain.com
- Can I access my e-mail using my Web browser?
Yes, with the popular cPanel control panel software, this is readily available. Just go to http://yourdomain.com/webmail
You log in using your full e-mail address (i.e., emailname@yourdomain.com) and your e-mail account password.
- Can I set a default, or "catch-all," e-mail address?
Yes, simply log in to your cPanel account, and in the e-mail section click "Default E-mail Account." Be sure to enter the full e-mail address, in the format mailaccount@yourdomain.com.
When you set a default e-mail address for your domain, any e-mail to your domain that is not addressed to an existing account or forwarder will be sent to the default address.
You can set your default account to :blackhole: to discard all incoming mail unrouted mail, or :fail: to bounce it. It results in less load on the server if you use :blackhole: rather than :fail:, and since spammers so frequently use forged return addresses, :fail: doesn't accomplish much anyway, except to bounce undeliverable mail to some innocent victim whose e-mail address is being used by spammers.
Please note that an issue with cPanel results in e-mail to your account's main user address being bounced or blackholed if you set :bounce: or :fail: for unrouted mail. If you wish to use :fail: or :blackhole:, and you wish to receive e-mail addressed to accountusername@yourdomain.com, simply set up an actual pop account for accountusername@yourdomain.com, and cPanel will not discard e-mail to that address. - What is SpamAssassin and how does it work?
SpamAssassin is a very effective server-side spam filter that you can enable for all e-mail coming in through your domain. You can use SpamAssassin to rewrite the subject line of spam to include "**SPAM**" at the beginning of the subject line, making it easy for you to create a filtering rule for your e-mail program.
If you don't want to receive the spam on your computer at all, you can enable SpamBox. This will filter all spam-labeled e-mail to a special "spam box" that you can access through your web-based e-mail. When you log in to your web-based e-mail (by going to yourdomain.com/webmail), the spam box will be listed there, and you can sort through or delete the e-mail on the server without ever downloading it to your computer. SpamAssassin will automatically create the spam box the first time it filters a spam, so you don't have to log in to your webmail just to create the spam box.
Keep in mind that if you enable the spam box, you should log in to your webmail periodically and purge all the spams collecting there -- you can easily reach your e-mail account's quota by letting spam gather in your webmail for too long, and no further e-mail will be delivered to your account until you free up some space.
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